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Sales
Management System (V.I.S.) 2002
> managing all sales parties
in the german operations of the company
> includes entire address
and object management modules
> customer env.: sales
& operations / construction industry
> type of work: analysis,
design, implementation, Notes 5.x
> rollout: worldwide (250-350
sales users)
> platform: Lotus Notes
>
project class.: medium / highly sensitive
Key
Account Management (A.M.I.), 2001/2002
> customer relationship
management database (CRM)
> storing projects, contacts,
visit reports, technical documents, pricelist etc.
> includes reminder- and
newsletter-functionality
> customer env.: corporate
industry / construction industry
> type of work: analysis,
design, implementation, Notes 4.6/5.x
> rollout: worldwide (>
200 users)
> platform: Lotus Notes
>
project class.: medium / sensitive
Project
Award Control (C.C.R.), 2000/2001
> award controlling huge
industry projects
> detecting business potential,
supporting sales force
> customer env.: top-executives
/ construction industry
> type of work: analysis,
design, implementation, Notes 4.6
> rollout: worldwide (>
300 users)
> platform: Lotus Notes
>
project class.: medium / sensitive
International
Policy Handling (N.C.S.) 2000/2001
> optimizing international
insurance program costs
> quick ROI with operating
cost minimizations
> includes workflow components
incl. email-notifications
> semi-strategic system,
high volume
> customer env.: corporate
contract management / insurance
> type of work: analysis,
design, implementation, Notes 4.x/5.x
> rollout: worldwide (>
2'500 users)
> platform: Lotus Notes
>
project class.: big / sensitive
Global
Accounts Database (G.A.D.S.) 1999/2001
> maximizing the company's
worldwide premiums from corporate customers
> identifying and fostering
cross-selling opportunities (incl. account responsibility matrix)
> exploiting groupware
paradigm in order to maximize team-work accross business units
> multiple-layer aggregation,
account team matrix, security-features
> various reports by groups,
subgroups, business units, regions, responsibilities ...
> top-level strategic system,
executive management board focused
> customer env.: strategic
operations / insurance
> type of work: analysis,
design, implementation, Notes 4.x/5.x
> rollout: worldwide (>
20'000 users)
> platform: Lotus Notes
>
project class.: big / very sensitive
Call
Center Request Management (R.M.P.) 2000
> workflow system for handling
customer call center requests
> CRM functionality, condition-based
request routing, e-mail notifications
> customer env.: private
customers / insurance
> type of work: analysis,
design, implementation, Notes 4.x/5.x
> rollout: worldwide (>
25 users)
> platform: Lotus Notes
>
project class.: medium
Customer
Address Management (X.A.R.) 1999
> database for handling
all customer companies and contacts
> includes sponsorships,
address copy-to-clipboard and mailmerge functionality etc.
> customer env.: risk management
/ insurance
> type of work: analysis,
design, implementation, Notes 4.x
> rollout: worldwide (>
250 users)
> platform: Lotus Notes
>
project class.: medium
Global
Company & Address System (A.B.I.) 1997
> address system incl.
reports and groupware functionality
> customer env.: operations
/ finance
> type of work: consulting,
analysis, design, Notes 4.x
> rollout: worldwide (>
1'000 executive users)
> platform: Lotus Notes
>
project class.: small
Please note that all customer-related information is and will
be handled very sensitively.
We will never reveal any such information to other parties than
the customer him-/herself.
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